Disputes between users and platform providers

Disputes between a video-sharing platform user and a video-sharing platform provider regarding the application of the platform providers' measures may be settled out of court in accordance with a specific regulation (e.g. Mediation Act) or before the Council for Media Services.
    
A user of a video-sharing platform may bring a dispute settlement petition before the Council for Media Services if their complaint has not been dealt with by the video-sharing platform provider at all or in a manner predetermined by the video-sharing platform provider.

The Council shall examine the settlement petition and propose a method of settlement. 

At the same time, the video-sharing platform user and the video-sharing platform provider may also resolve mutual disputes by filing a lawsuit.
 

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